Post-Live Services

System Optimization Reviews and Audits evaluate current system configuration, workflows, and usage to identify opportunities to improve efficiency, accuracy, and overall performance. This service focuses on uncovering practical enhancements across configuration, processes, and reporting to better align the system with operational needs and best practices.

Module and Functionality Implementation services support the activation and configuration of additional system capabilities after initial go-live. This includes implementing new modules, enabling additional features, and supporting configuration updates to expand system functionality as organizational needs grow.

Open Enrollment and Life Events Administration services provide structured support for critical benefits administration periods. This includes configuration support, process coordination, and system validation to help ensure smooth execution of enrollment cycles and accurate processing of employee life event changes.

Merger & Acquisition Support services assist organizations through workforce management and payroll system transitions during periods of organizational change. This includes project management and execution support to help coordinate timelines, stakeholders, and deliverables across all phases of the initiative. Services typically include system configuration, data conversion and validation, testing coordination, and support for time, attendance, and payroll go-live activities. This also extends to integration support to help ensure systems are properly connected and data flows are maintained throughout the transition. The goal of this service is to help organizations navigate complex change events with structure and continuity, while supporting a smooth and controlled transition to consolidated or updated systems.

Interfaces, Integrations, and APIs services support the design, implementation, and maintenance of system connections across workforce, payroll, and third-party platforms. The focus is on ensuring accurate, timely, and reliable data flow between systems to support consistent and connected business processes.

BI, Custom Reporting, and Dashboard services provide support for designing, building, and enhancing reporting solutions that deliver meaningful workforce and payroll insights. This includes development of reports and dashboards that improve visibility into key metrics, support operational monitoring, and enable more informed decision-making.

Custom Training Services provide tailored HCM system training designed around each organization’s unique processes, roles, and operational needs. Training sessions are developed for a variety of audiences, including executives, operations teams, administrators, managers, and end users, with content customized using the client’s live or representative system environment whenever possible. Services may include live training sessions, recorded trainings for future reference, supplemental user guides and documentation, and customized materials designed to support long-term user adoption and system confidence across all areas of the HCM platform.

General Consulting Services provide flexible support across a wide range of workforce management, payroll, and HCM-related initiatives outside of defined service offerings. Whether supporting small operational requests, large-scale projects, system enhancements, process improvements, reporting needs, or specialized initiatives, this service is designed to provide experienced, adaptable support aligned to each organization’s unique priorities and operational needs.

The Vintage Advantage Retainer Program provides ongoing, flexible access to experienced workforce management and payroll expertise through a dedicated monthly allocation of support hours. Each client is paired with a dedicated consultant who becomes familiar with the organization’s systems, operational priorities, timelines, and broader business objectives. This model is designed to provide continuity and responsiveness, allowing organizations to address system questions, enhancements, and optimization needs without initiating separate project engagements. Support can range from system configuration guidance and troubleshooting to reporting enhancements, process improvements, and general advisory support, all delivered by a consultant who understands the environment and how it is used day to day.