HRIS/HCM Support Packages


Launching a HCM solution is a significant investment that requires ongoing effort to ensure the best results. You deserve the peace of mind that a highly capable team is there to help you through any issues that may arise. We work for you – not the vendor or your implementation provider – keeping your company’s best interests at heart. As HR and payroll process and system experts, we have the expertise and knowledge to partner with you on projects of varying size and scope, such as: 

System and Process Review Analysis

  • HR/Benefits/Payroll process improvement recommendations

  • HCM system design and change recommendations

  • Proposed roadmap for implementation of system and process improvements

HRIS On-demand Support

  • Designated HRIS Consultant

Account and Project Leadership Services

  • Status Meetings and Reports

  • Issue Logs

  • Project Plans

  • Tactical business strategy

System Configuration and Training

  • Business Rule development

  • Benefit Accrual setup

  • Technical support to develop expressions or other specialized solutions

  • Workflow Setup and Management

  • Open Enrollment/Life Event setup

  • Import/Export Templates

  • Module Activation

  • Ad Hoc Report Development

  • Earning and Deduction Code Development, Review and Troubleshooting

  • GL Mapping, Configuration and Troubleshooting

  • Interface Development, Modification and Troubleshooting

Customized end-user training

● Employee Self Service navigation

● Manager Self Service navigation

● Business Tool integration

● Open Enrollment procedures

● BI reporting 


Our support retainer program allows you to work with our team of consultants who, on average, have been in an HRIS support role for over 20 years. You will be given a primary and secondary contact both of whom will learn your business processes as well as understand your challenges. The support agreement is tailored to your business requirements so it is built around your priorities and/or, initiatives. Our goal is to provide services and support to maximize your organization’s strategic objectives.